Help center
Frequently asked questions
Everything you need to know to book your wellness escape with complete peace of mind.
Discovering RAMON
RAMON is a platform that lets you book spa access, a massage or a treatment in 4- and 5-star hotels and palaces, without being an overnight guest. Wellbeing as a destination.
Booking & how it works
Choose a city, a date and a type of experience (spa access, massage, facial...), select an available time slot, then pay online. You will receive a confirmation by email.
No. That is exactly the point of RAMON: booking access to the wellness spaces of 4- and 5-star hotels without staying overnight.
Yes, that is precisely what RAMON is about: booking spa access, a treatment or a massage in a high-end hotel as an outside visitor, for an hour or half a day.
You can browse the offers without an account, but an account is required to complete a booking. Signing up is quick, with the option to log in via Google or Apple.
Each partner establishment sets its availability by time slot. You pick the one that suits you when booking; the exact time is confirmed directly by phone with the establishment.
Yes, you choose the number of guests when booking: solo, as a duo or with friends.
Payment
Payment is made securely online at the time of booking.
Gift cards
RAMON gift cards are coming very soon. In the meantime, nothing stops you from arranging the surprise yourself: book the experience directly for your loved one and let them discover their wellness escape on the big day.
Changes & cancellation
Yes. You can change your time slot up to 24 hours before the experience starts. Cancellation remains possible at any time: it is fully refunded when it happens more than 24 hours before, and is not refunded after that. The exact deadline is shown on your booking page.
On site
We recommend arriving 10 to 15 minutes before your slot, so you have time to unwind and get into the right mood.
Just bring your good mood: towels and bathrobes are provided by the hotel.
The minimum age varies by establishment, generally between 16 and 18 for spa access. We invite you to check directly with the hotel before your visit.
Partner establishments & available cities
Every establishment is a 4- or 5-star hotel (or palace), vetted by the RAMON team before being published on the platform, guaranteeing a consistent level of quality.
RAMON is available in Paris and the Île-de-France region. New regions will open soon. Patience… ;)
Yes, interested establishments can apply directly via the "Become a partner" page of the site.
Spa & wellness: general questions
A hotel spa generally offers more complete facilities (pool, hammam, sauna, relaxation area) and a more refined setting, historically reserved for overnight guests. RAMON opens this access to non-residents.
A hammam is a humid steam bath, a sauna a dry heat bath, while the term "spa" more broadly refers to a space dedicated to treatments and relaxation (pools, treatments, massages).
Weekday daytime slots are often quieter and more available than weekends: a great option for a true relaxing break without waiting for Saturday.
Account, data & reviews
It gathers your past and upcoming bookings, your favourites, your messages with the establishments and your personal information.
Yes, your data is processed in accordance with our privacy policy.
A problem, a question?
Our team is available via the Contact page of the site; we will get back to you as soon as possible.