Terms and conditions of sale

RAMON, a simplified joint-stock company (SAS) with share capital of 1 000 euros, registered at 250 boulevard Voltaire, 75011 Paris, registered with the Registry of Commerce and Companies of Paris under number 106 763 410. VAT number: FR25106763410. Email: info@bookramon.com. These terms and conditions of sale ('T&Cs') apply to any Experience booking made by a Customer on the Site. They are available at https://byramon.co/. RAMON reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in force on the date of the Customer's booking. Each selected Experience is subject to the Partner Hotel's own conditions and to these T&Cs.

Capitalised terms have the following meanings. Customer: any natural or legal person making one or more Bookings. Experience: a wellness offer, excluding accommodation, provided by a Partner Hotel on the Site. Partner Hotel: a hotel partnering with RAMON whose Experiences are listed on the Site. Booking: any purchase of an Experience made by a Customer on the Site and confirmed by RAMON. Gift Voucher: a prepaid voucher usable as payment for an Experience. Site: the website accessible at https://byramon.co/.

RAMON provides users of the Site with an online platform for booking wellness Experiences offered by its Partner Hotels. RAMON lists Experiences on the Site on behalf of and for the account of Partner Hotels. A Customer's purchase of an Experience constitutes acceptance of all T&Cs in force at the date of purchase.

Bookings can only be made via the Site. The Customer selects the desired Experience, quantity, date and, depending on the type of Experience, either a specific time or a preferred time slot (morning, afternoon or evening), whose time range, shown on the Experience page, is set by the Partner Hotel and fixed on the Booking at the time of the request. For Experiences with a specific time, payment is collected immediately upon Booking, which is then confirmed without delay. For slot-based Experiences, a bank pre-authorisation (card hold) is placed on the Customer's card at the time of the request, with no immediate charge; the Partner Hotel then contacts the Customer within 24 hours to arrange the exact time. If no agreement is reached within this period, the Booking is cancelled and the bank pre-authorisation released within 5 to 7 business days. Once the time is confirmed by the Hotel, the amount is charged and RAMON sends a booking confirmation by email within one (1) business day. The Customer must present their booking confirmation and a valid ID at the Partner Hotel on the day of the Experience.

The price of the Experience displayed on the Site is the price in force at the time of Booking, inclusive of all taxes. RAMON is authorised to collect, on behalf of Partner Hotels, the amounts due by the Customer. Payment is made by credit card (Visa, Mastercard, American Express) via Stripe, or by Gift Voucher. For Experiences with a specific time, the full amount is charged immediately upon Booking. For slot-based Experiences, a bank pre-authorisation (card hold) is placed at the time of the request and the amount is charged only after the time slot is confirmed by the Partner Hotel. By providing payment details, the Customer authorises RAMON to charge or pre-authorise their card for the full Booking amount under the conditions described herein.

RAMON offers prepaid Gift Vouchers redeemable for Experience Bookings on the Site. Gift Vouchers are valid for 1 year from the date of purchase. In accordance with consumer law, online purchases of Gift Vouchers carry a 14-calendar-day right of withdrawal from receipt of the purchase confirmation. To exercise this right, the Customer must contact info@bookramon.com or write to 250 boulevard Voltaire, 75011 Paris. After this period, Gift Vouchers are neither refundable nor exchangeable, including if unused during their validity period.

Under applicable consumer law, the right of withdrawal does not apply to contracts for leisure services to be provided on a specific date. The Customer therefore has no right of withdrawal for the Booking of an Experience on a specific date. This exclusion does not apply to the purchase of Gift Vouchers, for which a 14-day withdrawal right applies under Article 6 of these T&Cs.

All Experience Bookings are firm. RAMON nevertheless allows the Customer to cancel a Booking from their customer account, on the page of the Booking concerned, at any time before the Experience takes place. That page shows the free-cancellation deadline, set twenty-four (24) hours before the start of the Experience. Where cancellation occurs before that deadline, all amounts paid (the Experience price, any options and the service fee) are refunded to the payment method used for the Booking; RAMON issues the refund immediately, and the Customer's bank generally makes the funds available within five (5) to ten (10) business days. Where cancellation occurs after that deadline, the Booking is cancelled but no refund is due. For Experiences booked by time slot, as long as the Partner Hotel has not confirmed the exact time, only a card authorisation has been placed, with no debit: cancelling releases that authorisation, which disappears from the Customer's account within five (5) to seven (7) business days depending on their bank. The Customer may also send the request by email to info@bookramon.com or by post to 250 boulevard Voltaire, 75011 Paris; that channel remains available should a technical issue prevent online cancellation, in which case the request is assessed as of the date RAMON actually receives it.

RAMON is only responsible for listing Experiences and transmitting Bookings to Partner Hotels. RAMON shall not be held liable for any failure by a Partner Hotel to perform an Experience. Partner Hotels bear full contractual liability to the Customer for the performance of Experiences. RAMON shall not be liable for damage attributable to the Customer, a third party, or a force majeure event. The Customer must promptly notify RAMON in writing of any non-conformity observed.

RAMON holds professional liability insurance with [ASSUREUR] (policy no. [NUMERO_POLICE]).

RAMON shall not be held liable for any failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code, including floods, epidemics, extreme weather, earthquakes, riots, terrorist acts, wars, strikes or administrative decisions. If a Booking is definitively cancelled due to force majeure, the Customer may choose between a full refund or a credit note valid for one (1) year for a Booking of the same amount.

The Customer is invited to read RAMON's privacy policy, available on the Site, to learn how personal data is processed during Bookings.

For any claim, the Customer should first contact the Partner Hotel or RAMON at info@bookramon.com or by post to 250 boulevard Voltaire, 75011 Paris. If no satisfactory response is received within 60 days, the Customer may refer the matter to the CM2C consumer mediator: 14 rue Saint Jean, 75017 Paris, https://www.cm2c.net/. These T&Cs are governed by French law. In the absence of an amicable resolution, French courts shall have exclusive jurisdiction.